Over time, people's conflict management styles tend to mesh, and a “right” way to solve conflict emerges. Step One: Verify that a conflict … Thomas, K.W., and R.H. Kilmann identify five conflict management styles: 1. Briefly describe the situation: 2. In what ways does the conflict affect the broader situation? Five Conflict Management Styles . In what way does the conflict affect you personally? It may be at your own expense and actually work against your own goals, objectives, and … What is your relationship to the people involved? by Erin Foord, OCDS . D:\My Documents\Websites\lead\library\resources\RESOURCES\Conflict Resolution\Conflict-Management Style.doc 1 Conflict-Management Style In this section you will have the opportunity to examine your own conflict-management style and techniques you tend to use in conflict situations, particularly under stress. CONFLICT RESOLUTION: CASE STUDIES The following case studies match the scenarios in the online training. 8-Step Conflict Resolution Process Adapted from: Resolving Conflict Without Giving In or Giving Up STEP ONE: DEAL EFFECTIVELY WITH ANGER You can’t negotiate an agreement if you and/or the other person are too angry to think straight or acknowledge your feelings. arise. Try to find a compromise that benefits both individuals. Other times "avoidance" may be a poor alternative. First, let’s take a look at the conflict you are facing using the Stop-Think-Act model: 1. This worksheet is designed to help you resolve conflict through use of effective communication. Don't let the conflict manage you. The 5 Steps To Successful Conflict Resolution . Breathe. There is more information within the booklet but here is a quick guide to resolving conflict. Calm Down. Use it to guide your actions in a way that produces a peaceful solution in time of disagreement. A Amicable Start out by saying something positive to the person in conflict and maintain friendly discourse throughout the discussion. In conflict resolution, you must learn to work to achieve your goals, keep your cool while compromising, and work to maintain effective relationships. If it becomes clear that you and your partner will not agree, focus on a resolution instead. The goal is to manage the conflict. 3. None is these is "right" or "wrong". Answering this questions results in the following five modes of conflict resolution. Review (watch or read) each scenario, and then answer the questions, below. For example, if we are cut off driving to work, we may decide "avoidance" is the best option. Ohio Commission on Dispute Resolution and Conflict Management (2010) Getting to Yes – Negotiating Agreement without Giving In by Roger Fisher and William Ury. There are situations where any would be appropriate. STABEN: The Six-Step Conflict Resolution Process S Source Identify the source of the conflict. 4. Disagreement is a normal part of a relationship. Think about what you have learned and identify a conflict resolution technique … Who and what. Accommodating This is when you cooperate to a high-degree. Stop! 1. CONFLICT RESOLUTION WORKSHEET Think of a conflict you are in or have been in…. What are your feelings? Conflict management skills are probably the hardest interpersonal skills to master constructively. Using the Tool: A Conflict Resolution Process Based on these approaches, a starting point for dealing with conflict is to identify the overriding conflict style employed by yourself, your team or your organization. 6. This requires love, humility, and practicing the five steps that show the way to effectively managing conflict in your life. Work toward a resolution. The Complete Guide to Conflict Resolution in the Workplace by Marick F. Masters and Robert Albright (2002). Conflicts often lead to a negotiating process between you and other people. T Time & Place Determine the appropriate time and place to discuss the source of the conflict. (2011) Conflict at Work Practice Guide – Zark Consltancy (2010) 32 Quick guide to conflict resolution While it may be daunting to think about tackling conflict rather than ignoring it, you will feel much better if you create an opportunity for both of you to talk about what is happening. Ask yourself if this disagreement really matters to … 5. Show the way to effectively managing conflict in your life identify a conflict resolution: STUDIES! In or have been in… appropriate time and Place to discuss the source of the conflict conflict., we may decide `` avoidance '' may be a poor alternative ) 32 Work toward resolution... Agree, focus on a resolution other times `` avoidance '' is the best option compromise that both! 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